SHIPPING POLICY

In-store Pickup

In-store pickup is now available at our la Lovie Pop-Up Shop, located up the 532 West First Street, Claremont CA 91711 (Inside of the Packing House) . If you select this method, we will notify you in 1-3 business days by email when your order is available for pick-up. Pick up is available during store hours ( (Friday 3pm-~7pm, Saturday and Sunday 11pm-5pm). Please note that if you are not happy with your purchase, all returns & exchanges must be processed through the web (see our Return Policy ). You can leave/drop off your return at our Clafremont local store location only after it has been pre-authorized by phone or email. 

Shipments

All other orders are shipped via USPS & UPS.

United States Standard Shipping $8, free shipping for orders over $80. International shipping is $20 flat rate.

Online orders will be processed and shipped within 1-5 business days from date of purchase. Shipped orders will be sent via USPS or UPS with a tracking number (US only). International orders will be sent via USPS with a document location number for customs but not a tracking number. We are not responsible for returned, damaged, lost, or stolen packages or packages delayed by USPS or UPS, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but we may charge an additional shipping fee. Shipping fees are non-refundable, even if orders are returned. 

When you receive your shipment, examine the item(s) thoroughly! If you receive a dented box or open a package to discover broken merchandise, take pictures to document the condition of the delivery when it arrived. With supporting documentation, we may able to help you file a claim with the shipping company.

Please send all shipping questions/concerns : hello@lalovie.com