SHIPPING POLICY

FREE SHIPPING FOR ORDERS OVER $80. Online orders will be processed and shipped within 1-5 business days from date of purchase. Shipped orders will be sent via USPS with a tracking number (US only). International orders will be sent via USPS with a document location number for customs but not a tracking number. We are not responsible for returned, damaged, lost, or stolen packages or packages delayed by USPS or UPS, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but we may charge an additional shipping fee. Shipping fees are non-refundable, even if orders are returned. 

When you receive your shipment, examine the item(s) thoroughly! If you receive a dented box or open a package to discover broken merchandise, take pictures to document the condition of the delivery when it arrived. With supporting documentation, we may able to help you file a claim with the shipping company.

Contact us: hello@lalovie.com